Right of withdrawal

Right of withdrawal
European legislation on Internet sales offers great consumer protection. Even when the purchase is completed.
These provisions are contained in the NEW adaptation of EU directives in the standard 2011/83 / EC (EN) - (EU directives in the standard 2011/83 / EC (SL) - (all languages) in force since 14 June 2014. The same decree also specifies in detail the modalities for the application of the right of withdrawal, or the right to rethink in a broader sense .

My4Garden is particularly attentive to the needs and expectations of its customers. We hope you are always satisfied with purchases made on My4garden.com.

If you have any thoughts about the purchase made, you can still decide to return the product, without giving any reason, within 14 calendar days of delivery (or delivery of the last product, lot or piece in the case of goods delivered separately) .

The right of withdrawal may be exercised in connection with the purchase of any product on My4garden.com, with the exception of:

articles made to measure or clearly personalized or which risk deterioration or expire rapidly,
sealed goods which can not be returned for reasons of hygiene or health protection and which have been opened after delivery or in the case of products which, after delivery, are inseparably mixed with other goods,
newspapers, periodicals and magazines with the exception of subscription contracts for the provision of such publications,
digital content (for example, e-Books, Manuals, or applications) provided through non-material support if the provision of digital content began with your express consent and with your acceptance of the loss of the right of withdrawal,

In case of exercise of the right of withdrawal in accordance with what illustrated here, you will be entitled to get a refund of what you paid for the purchase of the product that is returned. If you purchase as a "consumer", you will be returned, in addition to the price paid for the purchase of the product, also the standard shipping costs incurred by you to receive the product only if the product is defective or inconsistent to the order. (you can see these expenses in the order receipt on the paid report)

If you go beyond the aforementioned deadline of fourteen calendar days in accordance with the My4garden return policy, or if you purchase as a "professional", we will refund the price of the product but not the shipping costs incurred.

We will refund the price of the product for which the withdrawal was exercised and, where applicable, the shipping costs, within 14 days of receipt of your email with the notice of withdrawal. However, we may withhold the refund until we receive the product or until you provide proof that you have returned it to My4garden.com, whichever situation occurs first.

To exercise the right of withdrawal you will need to inform us (i) by following the instructions here:

Contact My4garden via email (amministrazione@my4garden.com) within 14 days from the date of the order and tell us your intentions to avail yourself of the right of withdrawal and tell us your details to identify and identify your order.
Wait for an email from us authorizing the return
Prepare the package to be returned and attach the waybill (usually the courier at the time of collection provides a transparent envelope)
Deliver the package to our carrier
You are also required to return the products without delay and in any case within 14 days from the day you notified the withdrawal.

The costs for returning the product are at your expense. We may withhold from the refund an amount corresponding to the decrease in the value of the goods resulting from a handling of the goods other than that necessary to establish the nature, characteristics and functioning of the same.

If you are returning an item belonging to the "Electronics" category, before sending it, remember to always make a copy of your data in the device and remove all your personal data and content from the device to protect your privacy. In any case, returning the article authorize My4garden.com to carry out, even through external suppliers, the complete cancellation of the data on the device.

Please pack the product properly and return it using the personalized return label.

We inform you that we can also accept returns made by hand delivery. (giving you a receipt)

We remind you that the rights recognized here only apply to sales made by My4Garden.com in Europe. With regard to products purchased from third parties, we recommend that you carefully review the returns policy of the relevant seller.